These Terms and Conditions
form part of your agreement with Soul Sisters Holistic Therapies (Nina Gregory
– Sole Trader), and your booking of a treatment and or consultation, will
constitute acceptance of these Terms and Conditions when you become a client.
For the purpose of these terms and conditions Nina Gregory will constitute as
(The Therapist) and you (The Client).
Nina Gregory (The
Therapist) is qualified in Advanced Clinical Massage Techniques and is an
accredited Therapist on the Register of Federation of Holistic Therapists,
qualified to practice in: Advanced Massage, Aromatherapy, Reflexology and
Indian Head Massage. A level II practitioner qualification in Reiki is also
Therapies promise to you
Excellent customer care, treating you (The Client)
with dignity and respect
To provide a safe and confidential setting to
receive your treatment
Deliver good customer service by responding to all
enquiries within 48 hours
Client information will be kept strictly private
To treat you with the best therapies and of the
highest quality to suit and benefit your needs
Clients promise to
SoulSisters Holistic Therapies
You are required to arrive on time for each treatment,
for late arrivals the treatment time will be reduced.
You understand and agree that it is your responsibility
to inform the Therapist of any conditions or changes to your health, now and
on-going, which may affect/and or contraindicate you to having a treatment.
If your Therapist requires further medical
information from a practitioner, you must provide such details.
Your Therapist cannot be held liable in any way for
undeclared or unknown medical conditions.
You understand that this therapy is not a
substitute for medical advice and/or treatment
Payment for single treatments must be made in full,
before the beginning of each visit.
Preferred forms of payment are: by internet bank
transfer or cash, paid directly to the Therapist.
Block bookings of 6 Treatments must be paid for in
advance to qualify for the 15% discount, and must be used within 6 months of
Payment terms for workplace Treatments and Events
will be 30 days from date of invoice.
Cancellation and Refunds
48 hours’ notice of cancellation or postponement is
required for all appointments.
Notice of less than 48 hours will incur full
payment of the Treatment fee.
Unforeseen events will be taken into consideration
on the day.
Once purchased, your Treatments are non-refundable
If the client is late their treatment, their
treatment cannot be extended and will end at the appointed time.
If the Therapist is late additional time will be
added to the treatment or to subsequent treatments.
This Liability section
applies only to the extent permitted by law. For the avoidance of doubt, the
Therapist does not exclude or limit any liability for: (a) personal injury (b)
The Therapist and/or SoulSisters
Holistic Therapies (the “Company”) does not accept liability (except as
set out below) for any errors and omissions and reserve the right to change
information, specifications and descriptions of listed packages and services.
The Therapist and/or the Company will use reasonable effort to correct errors
and omissions as quickly as practicably possible after being notified of them.
The Therapist will only be
liable for direct loss up to a maximum total of the price of the treatments
purchased by the Client in respect of any claim.
The Therapist shall not be
liable for any loss or injury attributable to:
the Client’s fault
a third party unconnected with the provision of services
provided by your Therapist; or events which your Therapist, nor her suppliers or
agents could have foreseen or forestalled, even if they had taken reasonable
The Therapist is not liable for loss or damage to
your property whilst attending home visits
The Therapist is not liable if you ignore her
recommendation, at any time, to seek medical advice.
General, Privacy and Consent
You understand that in the
unlikely event of your Therapist being unable to continue treating you, for any
reason, subject to availability you can have your treatments transferred to
another similar Therapist if he/she agrees to take over his/her treatment or
you can request a full refund from your existing Therapist for any unfulfilled
prepaid block bookings.
You are responsible for
keeping all your contact information and marketing preferences up to date with
Therapist will only do what you ask him/her to do, or what you have given
him/her permission to do with any personal or sensitive information held about
When you book an appointment The Therapist will collect personal details such as your
name, email and telephone numbers. This information is used to identify you and contact
you about the appointments and services you have booked.
When you provide The Therapist with your personal information through completing your massage consultation form, making a payment or
contacting The Therapist about their services, you are giving your consent to The Therapist collecting
that information and using it for that specific reason.
The Therapist will not use your personal information for any
secondary reason, like marketing, unless The Therapist asks you directly for consent
to do so.
For the purpose of legal protection The Therapist required
to hold the personal information you have given to them to provide
you with massage treatments and the notes about those treatments for a minimum of ten years.
Ten years after your last treatment SoulSisters Holistic Therapies will
permanently delete all your personal information held.
Should you wish to withdraw your consent regarding your personal information please email <firstname.lastname@example.org> with your request.
You have the right to review the personal
information SoulSisters Holistic Therapies stores about you and your massage sessions at any time.
You also have the right to request SoulSisters Holistic Therapies update or
amend your data if it is incorrect.
To action any of these rights at any time please
email <email@example.com> with your request.
Unless required to do so by law, SoulSisters Holistic Therapies will not otherwise
share, sell or distribute any of the information you provide without your